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Independent pharmacies have always focused on staying close to the people they serve. We tend to know faces, names, even the little details about someone’s refill routines or how their allergies kick up in spring. But life gets busy fast, and as store traffic picks up in early March, organizing that personal care becomes harder without the right system in place. That’s one reason more pharmacy owners start thinking about pharmacy CRM software, especially when the pace changes

Over the past two years, the regulatory conversation around peptides has intensified. In 2023, the FDA placed 19 peptides into Category 2  on the 503A bulk substances list, which effectively restricted their use in traditional pharmacy compounding. However, recent policy discussions suggest that approximately 14 of these peptides may be moved to Category 1 , meaning they would once again be recognized as substances that may be used in compounding while the FDA continues its f

Over the past decade, ketamine has emerged as one of the most talked about therapies in modern medicine. Originally developed as an anesthetic, ketamine is now being studied and used in specialized clinical settings for conditions such as treatment resistant depression, PTSD, chronic pain, and severe anxiety. For healthcare professionals, pharmacies, and telemedicine providers, understanding ketamine therapy is increasingly important. As demand grows, so does the need for edu

Independent pharmacies are searching for sustainable growth. Reimbursement pressure continues to rise. PBM margins continue to shrink. Traditional dispensing alone is no longer enough to support long-term profitability. Yet most pharmacies already possess one of the strongest growth drivers available. Physician relationships. Over the years, pharmacists have collaborated with hospital physicians, specialists, clinic providers, and care teams through discharge coordination, pr

Many compounding pharmacies are shifting how they handle daily work, and software is a big reason why. Tools like compounding pharmacy software help teams stay organized, especially during busy times like early spring, when allergy season and travel can increase demand. Instead of juggling sticky notes, printouts, or multiple systems, more pharmacies are looking for ways to simplify. Software allows them to focus on the parts that matter most, mixing the right medications wit

Independent pharmacy growth is no longer about increasing script count. It is about building higher-margin, PBM-resistant ecosystems. 1. Paid Clinical Services & Value-Based Care Pharmacies are shifting from volume-based reimbursement to outcome-based revenue. Examples include: Chronic disease management Hypertension and diabetes programs Adherence performance contracts Preventive care consultations Revenue becomes tied to measurable outcomes, not just prescriptions dispensed

Running an independent pharmacy today is more challenging than ever. You face stiff competition from large chains, complex reimbursement models, and increasing pressure from Pharmacy Benefit Managers (PBMs). To thrive, you need more than just a good location and loyal customers. You need strategic support, collective strength, and access to resources that help you grow and protect your business. This is where joining an independent pharmacy association becomes a game-changer.

Running an independent pharmacy today means facing stiff competition and complex challenges. You need smart, effective marketing strategies to stand out, attract customers, and grow your business. In this post, I’ll share practical pharmacy marketing ideas that are easy to implement and designed specifically for independent pharmacies. These ideas will help you increase revenue, reduce reliance on Pharmacy Benefit Managers (PBMs), and thrive in a competitive market. Why Phar

Starting or growing a community pharmacy requires more than just pharmaceutical knowledge. You need a solid business plan that guides your decisions, helps secure funding, and sets a clear path for success. A well-crafted pharmacy business plan acts as your roadmap, detailing everything from market analysis to financial projections. In this post, I will walk you through the essential steps to create a comprehensive plan tailored for independent and community pharmacies. Under

Moving your independent pharmacy from a storefront to selling online can feel like a big change, especially when you're focused on helping people right in your neighborhood. But that shift doesn't have to be complicated. It starts with small, smart steps and the right tools to support them. A pharmacy ecommerce platform gives you a way to serve customers who prefer to shop from home. Whether they’re dealing with early spring allergies or just want to skip a trip to the store,

When your pharmacy gets busier and your shelves are stocked, it feels like everything should run like clockwork. But even with a pharmacy business app in place, things can still fall behind. Orders get missed, calls pile up, and staff feel stretched. It’s easy to think the software isn’t working like it should. The truth is, even the best tools will not perform well if your daily routines are not built to support them. If the workflow behind the scenes is messy or unclear, ad

Running an independent pharmacy today means facing many challenges. From rising costs to complex Pharmacy Benefit Manager (PBM) contracts, staying competitive requires smart strategies. One of the most effective ways to thrive is through independent pharmacy collaboration . By working together, independent pharmacies can leverage shared resources, improve purchasing power, and enhance patient care. In this post, I’ll walk you through what independent pharmacy collaboration me

Running an independent or community pharmacy today means facing stiff competition and complex challenges. To thrive, you need more than just excellent service and quality products. You must also master pharmacy marketing strategies that connect with your customers and grow your business sustainably. In this post, I will share practical, actionable insights to help you leverage digital tools and smart marketing techniques to increase your pharmacy’s visibility, attract new cu

Completing a SWOT analysis is a smart first move. It gives you clarity around what your business does well, where it struggles, and where opportunity exists. But insight alone doesn’t drive growth. Real momentum comes when you turn that clarity into a focused marketing plan that supports your goals and produces measurable results. Whether you’re building a plan for the first time or reworking an outdated one, this framework helps you move from analysis to execution. Start Wit

Pet owners act fast and stay loyal. When a dog’s arthritis flares or a cat refuses a tablet, they don’t delay care. They look for a solution—and they return to the pharmacy that delivers it. For independent pharmacies, pet health creates a powerful opportunity: Cash-pay revenue not tied to PBMs or DIR fees Higher margins on personalized, specialty compounds Loyal pet parents who often fill human prescriptions too Clear differentiation from chains that don’t offer veterinary c

Independent and community pharmacies are feeling the squeeze from every angle. PBM contracts chip away at margins, reimbursements are unpredictable, and the old playbook of simply filling more prescriptions is not delivering the profit it used to. Growing on someone else’s terms is not a long-term strategy, especially when those “someone else’s” control your reimbursement and your patient flow. That is why video is no longer just a nice branding extra. Used correctly, corpora

Community pharmacies are evolving beyond traditional dispensing roles. You have a unique opportunity to become a wellness hub in your neighborhood. Creating a wellness program in community pharmacies can boost your revenue, enhance patient loyalty, and reduce reliance on Pharmacy Benefit Managers (PBMs). This guide will walk you through the essential steps to design and implement an effective wellness program tailored to your pharmacy. Understanding the Value of Wellness Prog

In small pharmacies, every task counts, and time slips away fast. January can be a tough month. Flu season picks up, more people are calling in, and prescription volume often climbs overnight. It’s easy to feel like we’re racing just to keep up. That’s where pharmacy fulfillment solutions can really help. They aren’t just about speeding things up; they create smoother ways to work. When we tighten up small steps, the big rushes feel more manageable. We don’t need to redo our

Pharmacy management systems (PMS) have long been the backbone of pharmacy operations, providing essential data on prescriptions, inventory, and sales. Yet, many pharmacies find themselves stuck with basic reports that offer little insight into how to improve their business. What if you could go beyond these generic numbers and truly understand the story behind your data? With the RxConnexion CFORx platform, pharmacies gain access to a powerful analytical tool that transforms

Running a pharmacy comes with a long list of daily tasks. We have prescriptions to manage, records to update, phone calls to return, and shelves to stock, all while making sure patients get the care they need. It can feel like a juggling act when different systems are doing different jobs. That’s why more of us are turning to all in one pharmacy software to help keep everything in one place. Tools like RxConnexion bring core growth features such as central fill compounding, t